General enquiry & partnership
Contact Us
Partnership, media and general questions go through the enquiry form, so each message reaches the right person with its context. For a shipment review, use Request a Quote.
New shipment
Cargo, origin, destination and battery documents: the quote form asks for the facts a first review needs.
Request a QuoteExisting shipment
Status requests with the shipment reference are handled by the team working on the file.
Shipment status & supportGeneral or partnership
Use the same form and describe the topic in the notes field; we reply by email.
Send a general messageChat on WhatsApp
For a quick question, message us on WhatsApp at +86 151 4514 5178. For a shipment review, the enquiry form keeps the cargo facts together.
Chat on WhatsAppWhat happens next
How an enquiry is handled
- 1EnquiryCargo, origin, destination
- 2Documents checkUN 38.3, SDS, packing
- 3BookingAfter carrier acceptance
- 4HandoverAt the Chinese port
- 5ImportClearance at the destination
